Customer Service

Our commitment

We value Customer Service in the same way that we value the process of developing, manufacturing, and marketing our products. We understand that you expect products of the highest level of quality that perform according to specifications.

Return Policy

Please inspect your packages upon receipt. If the goods have been damaged in transit, our Customer Service Department can help you file a claim with your carrier. Please inform us immediately of any shipment errors. Any claims for such errors must be made within ten business days. If it is our error, we will do whatever is necessary to ship the correct products as soon as possible. We will not accept return shipments unless we have given prior written permission and shipping instructions. In most cases, items ordered in error cannot be returned because of the time-sensitive nature of delivering many of our products and the difficulty and expense of revalidating returned items. If you wish to determine if your items may be accepted for return, contact us at the email below. BioMosaics will advise the method of packing, labeling and shipping.

• Technical Support: This email address is being protected from spambots. You need JavaScript enabled to view it.
• Customer Service: This email address is being protected from spambots. You need JavaScript enabled to view it.
• Phone Toll Free: +1 877 742-2066 (+1 802 656-5443)
• BioMosaics Inc., 655 Spear St., Building C, Burlington, VT 05405